Billing Policy
This policy explains how Vretok reviews orders, handles payment authorisation, and responds to duplicate, suspicious, or unavailable orders.
Order Review and Acceptance
Placing an order does not mean it has been accepted for fulfillment. Vretok may review product availability, payment status, billing details, shipping information, and fraud indicators before accepting or dispatching an order.
Right to Refuse or Cancel
We may refuse, delay, or cancel an order when inventory cannot be fulfilled, payment cannot be verified, billing or shipping information is incomplete, pricing or listing information contains an error, or the order appears unauthorised or suspicious.
Quantity Limits and Duplicate Orders
Vretok may limit quantities per customer, account, household, payment method, billing address, or shipping address when needed to keep ordering fair, protect inventory, or prevent duplicate transactions.
Payment Authorisation
Payments may be authorised by a third-party payment provider before an order is processed. An authorisation or payment confirmation does not guarantee shipment if the order later fails review or cannot be fulfilled.
Customer Contact About Cancellations
If an order is cancelled or requires additional review, Vretok may contact you using the email address or phone number provided at checkout. Refunds for cancelled paid orders are handled according to our return policy and the payment provider timeline.
